Terms of Service

Company Name: Yiwu Yecheng Trading Co., Ltd.
Email: service@korvazel.com

Effective Date: August 11, 2026

Overview

These Terms of Service govern your access to and use of the Korvazel™ website, online store, product information, checkout features, customer support, and related services collectively referred to as the “Services.”

The Services are operated by Yiwu Yecheng Trading Co., Ltd. In these Terms, “Korvazel,” “Company,” “we,” “us,” and “our” refer to Yiwu Yecheng Trading Co., Ltd.

By visiting our website, creating an account, placing an order, or otherwise using the Services, you agree to these Terms and the policies referenced within them. If you do not accept these Terms, please discontinue your use of the Services.

Section 1 — Eligibility and Accounts

You must have reached the legal age required to enter into contracts in your place of residence to purchase through the Services.

When creating an account or submitting an order, you agree to provide accurate and current information, including your name, email address, billing information, and delivery details.

You are responsible for:

• Keeping your login information confidential
• Limiting access to your account and devices
• Reviewing activity completed through your account
• Updating information when it changes
• Informing us if you believe your account has been accessed without authorization

You may not sell, assign, transfer, or license your customer account to another person.

Section 2 — Product Information

We work to present product descriptions, specifications, dimensions, materials, colors, and photographs as accurately as reasonably possible.

However:

• Displayed colors may vary according to screen settings and lighting
• Measurements may include reasonable production tolerances
• Packaging may change without altering the primary product
• Product details may be updated as designs or components change
• Household conditions may affect product appearance or operation

We may revise descriptions, limit quantities, or discontinue products without prior notice.

Section 3 — Smart-Home Product Compatibility

Some Korvazel products may include sensors, adjustable components, electronic controls, moving parts, or compatibility requirements.

Before purchase and installation, customers should review:

• Product dimensions
• Installation requirements
• Intended placement
• Power or connectivity specifications, when applicable
• Weight and load limits
• Surface and cabinet compatibility
• Included components

We are not responsible for issues caused by installation in an incompatible location, unauthorized modification, use outside stated specifications, or failure to follow the provided instructions.

Where professional installation is recommended, customers are responsible for selecting a qualified service provider.

Section 4 — Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges that we received the order but does not necessarily mean that it has been accepted. An order is accepted when payment is approved and fulfillment begins.

We may refuse, limit, or cancel an order for reasons including:

• Product unavailability
• Pricing or listing errors
• Payment authorization problems
• Suspected unauthorized or fraudulent activity
• Delivery restrictions
• Unusual order quantities
• Violation of these Terms

If we cancel an order after payment has been collected, the applicable amount will be returned to the original payment method.

Products purchased through the Services are intended for personal or household use unless we agree otherwise in writing.

Section 5 — Prices, Taxes, and Payment

Prices are displayed in United States Dollars (USD) unless another currency is clearly shown.

Prices and promotions may change without notice. The amount applicable to an order is the amount presented during checkout and included in the order confirmation, subject to correction of clear errors.

Unless stated otherwise, listed prices do not include:

• Shipping charges
• Customs duties
• Import fees
• Local taxes
• Currency conversion charges
• Bank or payment-provider fees

You represent that you are authorized to use the payment method submitted with your order.

Payments may be handled by PayPal or other payment providers made available during checkout. Additional information appears in our Payment Information page.

Section 6 — Shipping and Delivery

Order preparation times, shipping fees, estimated transit periods, and tracking procedures are described in our Shipping Policy.

Delivery dates are estimates and may be affected by:

• Carrier operations
• Customs processing
• Weather events
• Regional restrictions
• Public holidays
• Incorrect delivery information
• Events beyond our reasonable control

Responsibility for goods during delivery will be determined according to applicable law. Nothing in these Terms limits mandatory consumer rights regarding goods lost or damaged in transit.

Section 7 — Returns and Refunds

Return eligibility, return authorization, damaged products, exchanges, and refund timing are governed by our Return and Refund Policy.

Products must not be sent back without receiving return instructions from customer service. The company information in these Terms is not a return address.

Mandatory consumer rights available under applicable law remain unaffected.

Section 8 — Website Content and Intellectual Property

The Services and their contents may include:

• Brand names and logos
• Product names and designs
• Photographs and graphics
• Written descriptions
• Videos and audio
• Page layouts and visual elements
• Software and interactive functions

These materials are owned by or licensed to the Company and may be protected by copyright, trademark, design, and other intellectual property laws.

You may access the Services for personal, non-commercial shopping purposes. Without written authorization, you may not reproduce, modify, republish, distribute, sell, scrape, publicly display, or commercially exploit our content.

No ownership rights or licenses are granted except for the limited right to use the Services in accordance with these Terms.

Section 9 — Reviews, Messages, and Submitted Content

If you submit a review, photograph, suggestion, comment, or other content, you confirm that:

• You created it or have permission to submit it
• It is not intentionally false or misleading
• It does not violate another person’s rights
• It does not contain unlawful, threatening, or abusive material
• It does not contain malicious software or unauthorized advertising
• Any incentive connected with the submission has been disclosed

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display submitted content for operating, improving, and promoting the Services.

We may moderate or remove submitted content, but we are not required to monitor every submission.

Section 10 — Third-Party Services and Links

The Services may contain links or integrations provided by payment processors, carriers, analytics providers, social platforms, applications, or other third parties.

Third-party services are governed by their own terms and privacy policies. We do not control their independent websites, availability, content, or business practices.

Review the relevant third-party terms before using an external service or completing a transaction outside our website.

Section 11 — Shopify Platform

Our online store uses Shopify’s commerce platform to provide website, checkout, and related store functionality.

Products offered through the Korvazel store are sold by Yiwu Yecheng Trading Co., Ltd., not by Shopify. Questions about products, orders, delivery, returns, and refunds should be directed to us.

Shopify may process information to provide its platform and consumer services. Additional information is available in the Shopify Consumer Privacy Policy.

Shopify’s trademarks, platform, and services remain the property of Shopify and its licensors.

Section 12 — Privacy

Information collected through the Services is handled according to our Privacy Policy.

Because our store uses Shopify and other service providers, information may be transmitted to and processed by providers operating in different countries. These providers may process data to support checkout, hosting, order management, analytics, payment processing, and related functions.

Depending on the services used, Shopify may act on behalf of the merchant or for its own stated purposes. Review our Privacy Policy and the Shopify Consumer Privacy Policy for additional information.

Section 13 — Corrections and Availability

Website content may occasionally contain errors relating to:

• Product descriptions
• Images or specifications
• Prices and discounts
• Shipping charges
• Estimated delivery periods
• Product availability
• Promotional conditions

We may correct or update inaccurate information and may cancel an affected order when reasonably necessary. If a paid order is canceled, the applicable payment will be returned to the original payment method.

Section 14 — Prohibited Conduct

You may not use the Services to:

• Violate applicable laws or regulations
• Infringe intellectual property or privacy rights
• Submit fraudulent or misleading information
• Impersonate another person or organization
• Distribute spam or unauthorized promotions
• Upload viruses, malware, or harmful code
• Interfere with website functionality
• Bypass access or security controls
• Collect personal information about other users
• Scrape, crawl, or copy the Services without permission
• Resell or commercially exploit website access
• Harass customers, staff members, or other individuals
• Use the Services for unlawful commercial activity

We may restrict or terminate access when we reasonably believe these Terms have been violated.

Section 15 — Suspension and Termination

You may stop using the Services at any time.

We may suspend or end access to an account or part of the Services when:

• These Terms have been breached
• Fraudulent activity is suspected
• Continued access may affect another person or the Services
• Suspension is required by law or a service provider
• The relevant feature or service has been discontinued

Obligations relating to payments, intellectual property, disclaimers, liability, submitted content, and dispute provisions will continue where their nature requires survival.

Section 16 — Disclaimer of Warranties

To the extent permitted by applicable law, the Services are provided on an “as available” basis.

We do not promise that:

• The website will always operate without interruption
• Every error will be corrected immediately
• All content will remain available
• The Services will work with every device or browser
• Products will meet preferences not stated in their descriptions

Statutory warranties and consumer guarantees that cannot legally be excluded remain in effect.

Section 17 — Limitation of Liability

To the fullest extent allowed by law, the Company and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the Services.

Where liability cannot be excluded, our total liability relating to a particular order will not exceed the amount paid for the product giving rise to the claim, except where applicable law requires a different remedy.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer rights.

Section 18 — Indemnification

To the extent permitted by law, you agree to reimburse and hold the Company, its affiliates, employees, contractors, and service providers harmless from third-party claims arising from:

• Your unlawful use of the Services
• Your material breach of these Terms
• Your infringement of another party’s rights
• Content you submit through the Services

This obligation does not apply where a claim results from our own unlawful conduct.

Section 19 — Events Outside Reasonable Control

We are not responsible for delay or failure caused by circumstances reasonably outside our control, including natural events, transportation interruptions, carrier disruption, labor disputes, governmental actions, widespread service failures, customs delays, or telecommunications outages.

We will resume affected obligations when reasonably possible.

Section 20 — Severability and No Waiver

If a provision of these Terms is found invalid or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

If we do not enforce a provision immediately, that does not waive our right to enforce it later.

Section 21 — Entire Agreement and Assignment

These Terms, together with our posted policies, constitute the agreement governing use of the Services and replace prior communications concerning the same subject.

You may not transfer your rights or obligations under these Terms without our written permission.

We may transfer our rights and obligations as part of a business reorganization, asset transfer, merger, or similar transaction, subject to applicable law.

Section 22 — Governing Law and Consumer Rights

These Terms are governed by the laws applicable in the jurisdiction where Yiwu Yecheng Trading Co., Ltd. is legally established, without overriding mandatory consumer rights available in the customer’s place of residence.

Nothing in this section prevents a customer from relying on dispute-resolution or consumer-protection rights that cannot legally be waived.

Section 23 — Updates to These Terms

We may revise these Terms to reflect changes in:

• Legal requirements
• Business operations
• Store functionality
• Payment or fulfillment services
• Product offerings
• Platform requirements

The current version will be published on this page with an updated effective date. Material changes will be communicated when required by applicable law.

Continued use of the Services after revised Terms take effect constitutes acceptance where legally permitted.

Section 24 — Contact Information

Questions about these Terms may be sent to:

Email: service@korvazel.com
Company: Yiwu Yecheng Trading Co., Ltd.
Brand: Korvazel

Customer service messages are reviewed during:

Monday–Friday
9:00 AM–6:00 PM (EST)