Return and Refund Policy

Company Name: Yiwu Yecheng Trading Co., Ltd.
Email: service@korvazel.com

Last Updated: August 11, 2026

This Return and Refund Policy explains how Korvazel™ handles return requests, damaged or incorrect products, exchanges, and refunds. Please review the requirements below before sending any item back.

1. Standard 30-Day Return Window

A return may be requested within 30 days after the order is delivered.

To qualify under our standard return policy, the product must:

Be unused and in substantially the same condition in which it arrived
Include its original packaging, manuals, accessories, hardware, and tags
Show no damage caused by assembly, installation, modification, misuse, or improper storage
Be accompanied by the order number or other proof of purchase
Receive return authorization before shipment

A return request submitted after the 30-day period may not be accepted unless applicable law provides additional rights.

2. Requesting a Return

To begin a return, email:

service@korvazel.com

Please include:

Your full name
Order number
Product name
Reason for the return
Clear photographs when the item is damaged, incorrect, incomplete, or defective

Our customer service team will review the request and, if approved, provide the applicable return instructions and designated return location.

Items sent without prior approval may be refused. Do not send products to the company registration address unless our team specifically identifies it as the authorized return destination.

3. Return Shipping Costs

For an approved return involving a damaged, defective, or incorrectly supplied product, Korvazel will provide the applicable shipping instructions after reviewing the claim.

For an accepted change-of-mind return, the customer may be responsible for return transportation costs unless otherwise stated or required by law.

If a prepaid return label is offered for a customer-responsible return, the label cost may be deducted from the refund amount. Any deduction will be disclosed before the return is completed.

Original delivery charges are generally not refundable unless the return results from our error or applicable law requires reimbursement.

4. Damaged, Defective, or Incorrect Products

Please examine the package and product after delivery.

If the order arrives damaged, incomplete, defective, or different from what was ordered, contact service@korvazel.com promptly. Reporting visible shipping damage within 72 hours can help us review carrier-related issues, but this request does not limit rights that cannot legally be excluded.

Keep the following until the case is resolved:

The product
Original packaging
Shipping carton
Packing materials
Shipping label
Included parts and accessories

Depending on the circumstances, an approved resolution may include replacement parts, a replacement product, a refund, or another appropriate remedy.

5. Products Not Covered by the Standard Return Policy

The following may not qualify for a voluntary return:

Customized or personalized products
Items marked as final sale
Gift cards
Products that have been permanently installed, altered, or modified
Items damaged after delivery through misuse or improper assembly
Products returned with missing components, accessories, or packaging
Items showing substantial wear or household damage
Goods subject to return restrictions under applicable transport regulations

These exclusions do not override rights relating to defective or misdescribed goods where applicable law provides otherwise.

6. Order Exchanges

We do not process direct product-for-product exchanges in every situation.

To obtain a different model, color, size, or configuration:

Request a return for the original item.
Wait for the return request to be reviewed.
Place a separate order for the preferred product.

A replacement for a damaged, defective, or incorrect product may be handled separately after the supporting information has been reviewed.

7. European Union Withdrawal Rights

For qualifying online purchases delivered to consumers in the European Union, the customer generally has a statutory right to withdraw within 14 days after receiving the goods, without giving a reason, subject to legal exceptions. The direct cost of returning a change-of-mind purchase may be the customer’s responsibility when disclosed in advance. European Commission – Returns and the right of withdrawal

To exercise this right, email service@korvazel.com before the withdrawal period expires and clearly state that you wish to cancel the purchase.

The product should be returned with its components and packaging where reasonably possible. Customers may be responsible for diminished value resulting from handling beyond what is necessary to examine the product.

This 14-day right exists independently of our voluntary 30-day policy and does not reduce any mandatory consumer rights available under applicable national law.

8. Return Inspection

After an authorized return reaches the designated facility, it will be reviewed to confirm:

The correct item was returned
Required parts and accessories are included
The product matches the approved return request
The item meets the applicable return conditions

We will email you after the inspection is completed and inform you whether the refund has been approved, partially adjusted, or declined.

9. Refund Method and Timing

Approved refunds are issued to the original payment method used for the order.

Korvazel generally submits an approved refund within 10 business days after the return inspection is completed. Banks, card issuers, and payment providers may require additional time to post the funds to your account.

If more than 15 business days have passed since we confirmed that a refund was approved, contact service@korvazel.com with your order number.

10. Partial Refunds

A reduced refund may be considered when an authorized return arrives with:

Missing accessories or components
Damaged packaging beyond what is reasonably necessary to open the product
Signs of use, installation, modification, or household damage
A condition that differs from the approved return description

Any adjustment will be based on the item’s returned condition and will be explained by email.

11. Refunds for Canceled Orders

If an order is canceled before fulfillment begins, the payment will be returned to the original payment method.

Once an order has entered processing or has been dispatched, cancellation may no longer be available. The customer may need to wait for delivery and request a return under this policy.

12. Company and Contact Information

Brand: Korvazel
Company: Yiwu Yecheng Trading Co., Ltd.
Customer Service Email: service@korvazel.com

The company information listed above is provided for business identification and should not be used as a return address unless confirmed in writing by our customer service team.