Shipping Policy
Company Name: Yiwu Yecheng Trading Co., Ltd.
Email: service@korvazel.com
Last Updated: August 11, 2026
This Shipping Policy explains how Korvazel™ prepares, dispatches, tracks, and delivers customer orders. By completing a purchase on our website, you acknowledge the shipping terms outlined below.
1. Order Preparation
Orders are normally prepared within 2–4 business days after payment has been successfully confirmed.
Processing may include:
- Order verification
- Product inspection
- Packaging and labeling
- Transfer to the shipping carrier
During holidays, promotional events, or periods of increased order volume, preparation may require up to 5 business days.
Business days do not include Saturdays, Sundays, or public holidays. Processing time is separate from estimated transit time.
2. Shipping Charge
A flat shipping fee of $5.99 USD applies to each order.
The applicable shipping charge will be shown during checkout before payment is submitted.
3. Estimated Transit Times
Korvazel works with fulfillment centers and shipping partners serving multiple regions. Estimated delivery periods begin after an order has been dispatched.
| Destination | Estimated Transit Time |
|---|---|
| United States | 10–15 business days |
| Canada, United Kingdom, and Australia | 11–16 business days |
| Other Available Destinations | 15–20 business days |
These timeframes are estimates rather than guaranteed arrival dates. Delivery may take longer due to carrier operations, customs inspections, regional holidays, weather conditions, transportation interruptions, or an incomplete delivery address.
4. Shipping Confirmation and Tracking
After an order leaves the fulfillment facility, a shipment confirmation email will be sent to the email address entered at checkout. This message will normally include the available tracking number or tracking link.
Please allow 1–3 business days for the carrier’s tracking system to display its first update. A delay in the first scan does not necessarily mean the parcel has stopped moving.
Customers are responsible for monitoring tracking information and checking for delivery notices from the carrier.
5. International Customs Charges
International shipments may be delivered under DDU terms (Delivered Duty Unpaid) unless otherwise stated during checkout.
Depending on the destination country, the recipient may be required to pay:
- Import duties
- Customs processing charges
- Local taxes
- Carrier collection fees
These charges are determined by local authorities and are not included in the product price or shipping fee. Korvazel does not control these assessments and cannot estimate the amount in advance.
Customs inspections may also extend the delivery period.
6. Address Changes and Cancellation Requests
Please review the delivery address carefully before placing an order.
Requests to update an address or cancel an order must be emailed to service@korvazel.com within 12 hours of purchase.
Include your:
- Order number
- Full name
- Email address used at checkout
- Requested change
We will review the request, but changes cannot be guaranteed once preparation or fulfillment has begun. An order that has already been dispatched cannot be canceled or redirected by us.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
Korvazel is not responsible for delivery issues caused by:
- Incorrect apartment or unit numbers
- Missing street information
- Misspelled recipient details
- Outdated addresses
- Carrier access restrictions
If a parcel is returned because of an address issue, additional shipping charges may apply before it can be sent again.
8. Packages Marked as Delivered
If tracking shows that a parcel was delivered but you cannot locate it, please:
- Check the entrance, mailbox, porch, reception area, or other delivery location.
- Ask household members, neighbors, or building staff whether they accepted it.
- Contact the shipping carrier for delivery details.
- Email service@korvazel.com if the parcel remains missing.
Carrier records and delivery confirmation may be required before further assistance can be considered.
9. Items Damaged During Delivery
If an item arrives with visible shipping damage, contact us within 72 hours of delivery.
Your email should include:
- Order number
- Description of the damage
- Clear photographs of the product
- Photographs of the outer packaging
- Photograph of the shipping label
After reviewing the submitted information, we may arrange an eligible replacement or provide another appropriate resolution. Please retain the product and packaging until the review has been completed.
10. Parcels Lost in Transit
A parcel is considered lost only after the shipping carrier confirms that it cannot be delivered or located.
If carrier confirmation is available, contact service@korvazel.com with your order number and tracking information. Once the claim is reviewed and approved, an eligible replacement may be arranged without an additional product charge.
11. Separate Shipments
Orders containing multiple products may be divided into separate packages due to inventory location, package size, or fulfillment availability.
Separate parcels may:
- Have different tracking numbers
- Leave the facility on different dates
- Arrive at different times
You will not be charged an additional shipping fee solely because an order is divided into multiple shipments.
12. Delivery Delays
Events outside our direct control may affect delivery schedules, including customs processing, carrier congestion, severe weather, transportation interruptions, regional restrictions, and public holidays.
We will provide available tracking information and assist with reasonable carrier inquiries, but we cannot guarantee delivery by a specific date.
13. Contact Information
For shipping questions, tracking assistance, or address-change requests, contact:
Korvazel Customer Service
Email: service@korvazel.com
Company: Yiwu Yecheng Trading Co., Ltd.
Service Hours:
Monday–Friday
9:00 AM–6:00 PM (EST)