Frequently Asked Questions

Company Name: Yiwu Yecheng Trading Co., Ltd.
Email: service@korvazel.com

1. What does Korvazel™ offer?

Korvazel™ offers thoughtfully selected smart home products designed to bring greater convenience, organization, and comfort to everyday spaces. Each item combines practical functions with a clean, modern appearance suitable for contemporary homes.

2. How can I place an order?

Choose your preferred product, select any available options, and add it to your cart. Continue to checkout to enter your delivery information and complete payment. An order confirmation will be sent to your email after your purchase is submitted.

3. What payment methods are available?

We accept PayPal and major credit or debit cards displayed during checkout. Customers may also select the guest card payment option on PayPal’s payment page without creating a PayPal account.

4. What currency is used?

All prices and transactions on our website are processed in United States Dollars (USD), unless a different currency is clearly displayed during checkout.

5. How long does order processing take?

Orders generally require 2–4 business days for confirmation, product checks, and packaging. During holidays or periods of increased order volume, processing may take up to 5 business days.

6. How much does shipping cost?

A flat shipping fee of $5.99 applies to each order, regardless of the delivery destination.

7. When should my order arrive?

Estimated delivery times after processing are:

United States: 10–15 business days
Canada, United Kingdom, and Australia: 11–16 business days
Other destinations: 15–20 business days

Delivery estimates may be affected by carrier operations, local customs procedures, weather conditions, or other circumstances outside our control.

8. How can I track my package?

Once your order leaves the fulfillment facility, you will receive an email containing your tracking number. Tracking activity may take 1–3 business days to appear after the shipping label is created.

9. Can I change or cancel an order?

Please contact us within 12 hours of placing your order. Include your order number and the requested change. Once fulfillment begins, we may be unable to update or cancel the order.

10. What should I do if my delivery information is incorrect?

Email us as soon as possible at service@korvazel.com. Address changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

11. What if my item arrives damaged or incorrect?

Inspect your order after delivery. If an item is damaged, defective, or different from what you ordered, contact us within 72 hours and include:

Your order number
A description of the issue
Clear photographs of the product and packaging

Our support team will review the information and provide the appropriate next steps.

12. What is the Korvazel™ return period?

Eligible items may be returned within 30 days of delivery. Products must remain unused, include their original packaging and tags when applicable, and be accompanied by proof of purchase.

13. When will I receive my refund?

After your authorized return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, generally within 10 business days. Your bank or payment provider may require additional time to display the funds.

14. Are customs charges included?

International shipments may be subject to customs duties, import taxes, or local handling charges. These amounts are determined by the destination country and are generally the customer’s responsibility.

15. Where can I find product instructions?

Available setup, care, compatibility, and usage information can be found on the relevant product page or inside the product packaging. If you need additional guidance, send the product name and your order number to our support team.

16. How can I manage my privacy preferences?

You can use the cookie settings or Your Privacy Choices option available on our website. Eligible customers may also request access, correction, deletion, or an advertising opt-out by contacting us.

17. How do I unsubscribe from promotional emails?

Select the unsubscribe link at the bottom of a promotional email. You may still receive necessary messages relating to orders, shipping, returns, account activity, or customer support.

18. How can I contact Korvazel™?

Brand: Korvazel™
Company: Yiwu Yecheng Trading Co., Ltd.
Email: service@korvazel.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM EST

When contacting us about an existing purchase, please include your order number so we can locate the relevant details more efficiently.

FAQ